Frequently Asked Questions
Once your order ships, you will receive a shipping confirmation email with a tracking link. Tracking updates may take up to 24 hours to appear.
Orders are processed quickly to ensure fast shipping, so we are unable to modify or cancel orders once they are placed. Please review your order details and shipping address carefully before completing checkout.
Unfortunately, we cannot change the shipping address once the order has been submitted. You can update your address in your account for future purchases.
You can track your order using the tracking link provided in your shipping confirmation email.
Orders are typically processed within 2–4 business days, excluding weekends and holidays.
Standard shipping within the United States typically takes 4–7 business days once your order has shipped.
Yes, Aiva Ritual ships internationally. Shipping times and customs requirements may vary depending on your location.
International orders may be subject to customs duties or import taxes determined by the destination country. These charges are the responsibility of the customer.
We accept returns on unused products within 14 days of delivery. Items must be in their original packaging.
Approved returns will be issued as store credit that can be used for future purchases.
Shipping charges are non-refundable.
The following items are final sale:
- Opened or used products
- Gift items or promotional items
- Limited edition or clearance products
No, you can check out as a guest. However, creating an account allows you to track orders and save your information for future purchases.
Log into your account and update your information under Account Settings.
We’re always happy to help. Please contact us at:
Our team will respond as soon as possible.